User Interviews 101: A Practical Guide to UX Research Interviews
16.8K views · 2023-04-16
Interaction & UX
How do you run a user interview?
Time to share some insights on best practices when conducting user interviews!
Let’s understand the importance of building genuine connections, setting the right pace, and striking a fine balance between the number of questions and the answers we need.
Don't miss these practical recommendations to enhance your UX research skills and get the most out of user interviews!
0:00 Intro and Building Connection
1:24 Preparation
4:39 Structure of interview
5:58 Tone of Interviewer
7:06 Multi-tasking and note-taking
8:57 Challenges of user interviews
#uxresearch #uxr #ux
RESOURCES TO GO DEEPER:
https://www.atlassian.com/team-playbook/plays/customer-interview
https://www.gov.uk/service-manual/user-research/using-in-depth-interviews
https://uxdesign.cc/why-watching-users-is-more-important-than-listening-8d7665788dac
https://www.nngroup.com/articles/user-interviews/
https://medium.com/design-bootcamp/4-reasons-why-research-participants-unconsciously-lie-and-how-to-prevent-it-d2a966741b0b
https://uxpsychology.substack.com/p/the-doorknob-phenomenon-in-user-interviews
And Steve Portigal's book - Interviewing Users:
(Amazon) https://a.co/d/3oDZfsj
(libraries) https://www.worldcat.org/title/843779828
🔔 SUBSCRIBE if you want even more content related to user experience!
Disclaimer
My opinions are my own and may not reflect that of my employer
Music courtesy of Liborio Conti: https://www.no-copyright-music.com/
Time to share some insights on best practices when conducting user interviews!
Let’s understand the importance of building genuine connections, setting the right pace, and striking a fine balance between the number of questions and the answers we need.
Don't miss these practical recommendations to enhance your UX research skills and get the most out of user interviews!
0:00 Intro and Building Connection
1:24 Preparation
4:39 Structure of interview
5:58 Tone of Interviewer
7:06 Multi-tasking and note-taking
8:57 Challenges of user interviews
#uxresearch #uxr #ux
RESOURCES TO GO DEEPER:
https://www.atlassian.com/team-playbook/plays/customer-interview
https://www.gov.uk/service-manual/user-research/using-in-depth-interviews
https://uxdesign.cc/why-watching-users-is-more-important-than-listening-8d7665788dac
https://www.nngroup.com/articles/user-interviews/
https://medium.com/design-bootcamp/4-reasons-why-research-participants-unconsciously-lie-and-how-to-prevent-it-d2a966741b0b
https://uxpsychology.substack.com/p/the-doorknob-phenomenon-in-user-interviews
And Steve Portigal's book - Interviewing Users:
(Amazon) https://a.co/d/3oDZfsj
(libraries) https://www.worldcat.org/title/843779828
🔔 SUBSCRIBE if you want even more content related to user experience!
Disclaimer
My opinions are my own and may not reflect that of my employer
Music courtesy of Liborio Conti: https://www.no-copyright-music.com/