Outcome-Oriented Design: The Era of AI Design
353.3K views · 2026-03-23
Interaction & UX
Outcome-oriented design shifts how we approach UX in the AI era. Instead of designing single interfaces, designers now define adaptive frameworks that respond to individual user goals rather than optimizing for average user needs.
Read More // https://www.nngroup.com/articles/generative-ui/
Watch Next // https://www.youtube.com/watch?v=4pbYHXAe7Tg
*Dive deeper with*
Designing AI Experiences (live online) // https://www.nngroup.com/courses/designing-ai-experiences/?utm_campaign=live-online-course&utm_source=youtube&utm_medium=social&utm_content=outcome-oriented-design
Understanding LLMs (self-paced) // https://www.nngroup.com/contents/self-paced-courses/understanding-llms-a-guide-for-ux-practitioners/?utm_campaign=sp-courses&utm_source=youtube&utm_medium=social&utm_content=outcome-oriented-design
*Or Explore All Our Courses*
Live Online Courses // https://www.nngroup.com/courses/?utm_campaign=live-online-course&utm_source=youtube&utm_medium=social&utm_content=outcome-oriented-design
Self-Paced Courses // https://www.nngroup.com/contents/self-paced-courses/?utm_campaign=sp-courses&utm_source=youtube&utm_medium=social&utm_content=outcome-oriented-design
Chapters:
00:00 Intro
00:18 The Paradigm Shift
01:00 What is outcome-oriented design?
01:44 The Designer’s New Role
02:25 Looking Ahead
02:48 Conclusion
Stay connected:
Newsletter // https://link.nngroup.com/yt-newsletter
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Read More // https://www.nngroup.com/articles/generative-ui/
Watch Next // https://www.youtube.com/watch?v=4pbYHXAe7Tg
*Dive deeper with*
Designing AI Experiences (live online) // https://www.nngroup.com/courses/designing-ai-experiences/?utm_campaign=live-online-course&utm_source=youtube&utm_medium=social&utm_content=outcome-oriented-design
Understanding LLMs (self-paced) // https://www.nngroup.com/contents/self-paced-courses/understanding-llms-a-guide-for-ux-practitioners/?utm_campaign=sp-courses&utm_source=youtube&utm_medium=social&utm_content=outcome-oriented-design
*Or Explore All Our Courses*
Live Online Courses // https://www.nngroup.com/courses/?utm_campaign=live-online-course&utm_source=youtube&utm_medium=social&utm_content=outcome-oriented-design
Self-Paced Courses // https://www.nngroup.com/contents/self-paced-courses/?utm_campaign=sp-courses&utm_source=youtube&utm_medium=social&utm_content=outcome-oriented-design
Chapters:
00:00 Intro
00:18 The Paradigm Shift
01:00 What is outcome-oriented design?
01:44 The Designer’s New Role
02:25 Looking Ahead
02:48 Conclusion
Stay connected:
Newsletter // https://link.nngroup.com/yt-newsletter
LinkedIn// https://www.linkedin.com/company/nielsen-norman-group
Instagram // https://www.instagram.com/nngux/
Threads // https://www.threads.com/@nngux
X // https://x.com/NNgroup
Bluesky // https://bsky.app/profile/nngroupux.bsky.social